Your privacy matters to us. This page explains exactly what personal information superlg collects from Filipino players, how we use it, and the rights you have over your own data. Please take a few minutes to read through it before you start playing.
When you register for an account on superlg, we collect the personal details you provide directly, such as your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. We also collect your billing details when you make a deposit or request a withdrawal, including your preferred payment method and transaction history. When you use the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs. This technical information helps us keep your account secure and improve the overall experience for Filipino players. We may also collect information about how you interact with our games, including bet history and session duration, to support responsible gaming features. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We only collect information that is genuinely necessary for the operation of the platform and the protection of our players.
The personal information you provide is used primarily to create and manage your superlg account, process your transactions, and verify your identity as required by Philippine regulations. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts. Your gaming activity data is used internally to monitor for responsible gaming concerns and to detect any unusual or potentially fraudulent behaviour on the platform. We may use aggregated, anonymised data to analyse platform performance and improve the features we offer to players across the Philippines. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about offers and new features. We will never use your personal data for purposes that are unrelated to the operation of the platform without your explicit consent. You may update your communication preferences at any time through your account settings.
superlg does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we are legally required to disclose player information to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units when requested under applicable law. If superlg undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal information with other players or any unaffiliated third parties except as described in this policy. Any third-party service provider we engage is required to handle your data in a manner consistent with this Privacy Policy and Philippine data protection law. We regularly review our data-sharing arrangements to ensure they remain appropriate and proportionate.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records we are legally obliged to keep. Data that is no longer required for any lawful purpose is securely deleted or destroyed in accordance with our internal data management procedures. You may contact our support team at any time to enquire about the specific retention period applicable to your account data. We do not retain data in a form that identifies you beyond the period necessary for the purposes described in this policy. Our retention practices are reviewed periodically to ensure they remain aligned with current Philippine regulatory requirements.
Under the Data Privacy Act of 2012, Filipino players have the right to be informed about how their personal data is collected and used, and this Privacy Policy is our primary means of fulfilling that obligation. You have the right to access a copy of the personal information we hold about you by submitting a request through our support team. You may request the correction of any inaccurate or incomplete data we hold, and we will process such requests promptly. In certain circumstances, you have the right to object to the processing of your personal data or to request its deletion, subject to our legal retention obligations. You also have the right to data portability, meaning you may request that we provide your personal data in a structured, commonly used format. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data subject requests within the timeframes prescribed by applicable law.
superlg uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide a personalised experience for each player. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and use the service. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for users in the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use cookies to track your activity on third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with the same standards described throughout this Privacy Policy. We will notify you of any material changes to our use of cookies through an update to this page.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the superlg platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the requirements of Philippine law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable Philippine law. When we make material changes, we will notify registered players through the platform or by email to the address associated with your account. The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically so that you remain informed about how we protect your data. Continued use of the superlg platform after any update constitutes your acceptance of the revised policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team. We are always happy to clarify any aspect of our data practices for our Filipino players.
If you want to know more about how superlg handles your personal information, our FAQ page has plain-language answers. You can also visit our Responsible Gaming page for tools that put you in control of your experience.